How your frontline offer the best ROI
GET TO KNOW YOUR FRONTLINE TEAM
Any thriving business doesn’t work without the frontline operations employees. These are the people who deliver your services and / or products.
They not only familiarise themselves with the brand, products and services but also are the ones that handle customer enquiries. Here there is a wealth of knowledge of what customers want or don’t want.
This is the one team that can shed light on how the rest of the organisation supports or undermines frontline efforts.
Get to know your frontline operations teams today. Invite them for a discussion session or brainstorming session about how a product or service is or isn’t working.
What did you learn from asking your frontline operations team?